Camera Not Detected on Windows Laptop

What You'll Need

• Your Windows laptop 
• A strong internet connection
• Your laptop charger

Step 1: Restart Your Laptop

This refreshes Windows and reconnects the camera hardware.

1. Select the Start menu.
2. Select Power → Restart.

After restarting, open Camera and check if it works.

Step 2: Reset the Camera App

This fixes settings issues that can prevent the camera from loading.

1. Select the Start menu → type Camera → right-click → choose App settings.
2. Scroll down and select Reset.

Alternatively:

1. You can also open Settings → Apps → Installed apps
2. Find Camera
3. Select Advanced options
4. Scroll down and select Reset.

Step 3: Check for Windows Updates

HP camera drivers update through Windows. If your system is out of date, the camera might not load.

1. Select Start → Settings.
2. Select Windows Update.
3. Select Check for updates.

Show Screenshot

Step 4: Make Sure Apps Have Permission to Use the Camera

Zoom, Teams, and Chrome, etc, all use Windows Camera permissions.

1. Select Start → Settings.
2. Select Privacy & security.
3. Select Camera.
4. Make sure Camera access and Let apps use my camera are both turned On.

Step 5: Run the Windows Camera Troubleshooter

1. Select Start → Settings.
2. Select System → Troubleshoot.
3. Select Other troubleshooters.
4. Find Camera → select Run.

Need Help?

If you run into any problems, Student Technology Support (STS) is here for you:

• Email: it@campus.edu
• Phone: (877) 257-2834
• Support Portal: campuswire.com > Tech Help