Factory Reset — HP EliteBook 840 G5/G7 (Full Wipe)
Use these steps to return the laptop to factory settings. This erases all data.
Before You Start
- Back up files (everything will be deleted).
- Power: Plug in the AC adapter.
- BitLocker: Have the recovery key ready (if enabled).
- Work/School devices: You may need to re-enroll/sign in after the reset.
Method 1 — F11 Recovery (Recommended)
- Shut down the laptop completely and plug in AC.
- Power on and tap F11 repeatedly until the HP/Windows Recovery screen appears.
- Select Troubleshoot → Reset this PC.
- Choose Remove everything.
- Select Cloud download or Local reinstall → click Reset and follow the prompts.
Method 2 — From Windows (If Windows Loads)
- Open Start → type reset → select Reset this PC.
- Click Get started → select Remove everything.
- (Optional) Choose Fully clean the drive for a more secure wipe.
- Select Cloud download or Local reinstall → click Reset.
If F11 Doesn’t Work
- Press Esc at boot, then choose F11 System Recovery.
- If recovery is missing or corrupted, use HP Cloud Recovery media.
After the Reset
- Complete Windows setup and sign in.
- Run Windows Update and install drivers (HP Support Assistant if needed).
- Reinstall apps and restore data (if applicable).
If you are prompted to enter a recovery key, please stop and contact Student Technology Services (STS). This means the device is protected with BitLocker, and STS will need to assist you with the reset.
Need Help?
If you run into any problems, Student Technology Support (STS) is here for you:
- Email: it@campus.edu
- Phone: (877) 257-2834
- Support Portal: campuswire.com > Tech Help