How to Initiate a Reset on an HP Laptop (Keeps Files)

Reset (Keep User Profiles)  — HP Laptop

Use Reset (Keep my files) to keep user profiles/documents while resetting your device.

Before You Start

• Back up important data (factory reset erases all).
• Power: Plug in the AC adapter.
• BitLocker: Have the recovery key ready (you may be prompted).

• Work devices: After reset, you may need to re-sign in/enroll to your organization again.

   

Reset and Keep User Profiles (keeps user folders, removes apps/settings)

From Windows (if it boots)

1. Open Start and type reset, then select Reset this PC.
2. Click Get started.
3. Choose Keep my files.
4. Pick Cloud download or Local reinstall (either works; Cloud downloads fresh files).
5. Review what will be removed → click Reset and follow prompts.

From F11 Recovery (if Windows won’t load)

1. Shut down the laptop.
2. Power on and tap F11 repeatedly until Recovery appears.
3. Select Troubleshoot → Reset this PC.
4. Choose Keep my files.
5. Select Cloud download or Local reinstall → follow prompts.

 

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Important:

If you are prompted to enter a recovery key, please stop and contact Student Technology Services (STS). This means the device is protected with BitLocker, and STS will need to assist you with the reset.

Need Help?

If you run into any problems, Student Technology Support (STS) is here for you:

• Email: it@campus.edu
• Phone: (877) 257-2834
• Support Portal: campuswire.com > Tech Help