Jextream Hotspot Says “No SIM” or “SIM Error”

What This Means:

The SIM card (which connects you to the mobile network) is not working properly.

Step-by-Step:

1. Turn off the hotspot.

2. Remove the SIM card

   • Open the back cover and gently remove the SIM.

   • Be careful not to damage it.

3. Wipe the SIM card

   • Use a soft cloth or tissue to gently wipe the gold part (don’t use water).

4. Reinsert the SIM card

   • Place it back in the exact same way it came out (with the carrier's logo facing up).

   • Close the back and turn on the device.

5. Still not working?

• The SIM may be damaged or inactive

• Reach out to your Campus Tech Support Team via Campuswire. 

Need Help?

If you run into any problems, Student Technology Support (STS) is here for you:

Email: it@campus.edu

Phone: (877) 257-2834

Support Portal: campuswire.com > Tech Help