Forgot the Wi-Fi Password For Your Jextream Hotspot

What This Means:

You want to connect a new device but don’t remember the password.

1. Check the hotspot screen

   • Most hotspots show the network name and password on the screen.

   • You may need to press a button like Menu or Info to see it. On Jextream hotspots, the middle button will turn the screen on. 

2. Look on the device label

   • Turn the device over or remove the battery cover (if possible).

   • Look for a sticker that says SSID (Wi-Fi name) and Password.

3. Reset to factory settings

   • Find a small hole on the back or side labeled Reset.

   • Use a paperclip or pin to press inside and hold for 10–15 seconds.

   • The hotspot will reset to its original password (written on the sticker).

Need Help?

If you run into any problems, Student Technology Support (STS) is here for you:

Email: it@campus.edu

Phone: (877) 257-2834

Support Portal: campuswire.com > Tech Help