Jextream Hotspot Isn’t Connecting to the Internet

What This Means:

Your hotspot is turned on, but you're not able to browse the internet, check email, or use apps.

Steps For Troubleshooting:

1. Check signal bars on the hotspot’s screen

   • Look for a tiny signal icon on the screen (like the one on a cell phone).
   • If you see 0 or 1 bars, your hotspot doesn’t have a strong signal.

   What to do:

   • Move the hotspot closer to a window or go to a higher spot (like upstairs).
   • Avoid placing it near thick walls or metal objects.
2. Restart the hotspot
   • Turn off the device by pressing and holding the power button (usually on the side or top).
   • Wait 10 seconds, then press and hold the button again to turn it back on.
3. Check your data plan
   • If you’ve used all your monthly data (students have 30GB a month), it may block internet access or slow it down.
   • You can:
     • Follow the steps in How To Check Your Hotspot Data 

Need Help?

If you run into any problems, Student Technology Support (STS) is here for you:

Email: it@campus.edu

Phone: (877) 257-2834

Support Portal: campuswire.com > Tech Help