What This Means:
You press the power button, but nothing happens. The screen stays black.
Step-by-Step:
-
Charge the hotspot
Plug the charging cable into the hotspot and a wall outlet.
Let it charge for at least 30 minutes before trying again.
Look for a small battery or charging icon to confirm it’s charging.
-
Try a different charger
Sometimes the cable or charging brick is faulty.
Try using a phone charger with the same type of plug (usually USB-C or micro-USB).
-
Check for physical damage
Look for cracks, a swollen battery, or a loose charging port.
If you see anything odd, do not try to turn it on; contact Campus Tech Support via Campuswire.
IMPORTANT! If the power button will not start your Jextream, please open the battery cover, take out the battery and re-install the battery after 5 seconds. Put the battery cover back and turn on the hotspot by pressing the power button.
Need Help?
If you run into any problems, Student Technology Support (STS) is here for you:
Email: it@campus.edu
Phone: (877) 257-2834
Support Portal: campuswire.com > Tech Help