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Campus Chromebook Not Connecting to Wi-Fi

Updated

If your Chromebook won’t connect to Wi-Fi, or you're seeing messages like "No internet" or "Network not available", don’t worry! This guide will help you figure out what’s wrong and how to fix it — step by step.

Common Wi-Fi Issues You Might See:

  • Chromebook says “No internet” or “Offline”

  • You can't see your school or home Wi-Fi in the list

  • You keep getting disconnected

  • Websites won’t load, even though you’re "connected"

  • Google Classroom, Meet, or other apps won't work

Step 1: Check if Wi-Fi Is Turned On

  1. Click the time and battery icon in the bottom-right corner of the screen.

  2. Look for the Wi-Fi symbol (📶):

    • If it says “Not connected” or “Wi-Fi off” — tap it.

    • Then click the Wi-Fi switch to turn it ON.

  3. Wait a few seconds — you should see a list of networks appear.

Make sure you’re connecting to the correct network (like your school Wi-Fi or home router).

Step 2: Restart Your Chromebook

Sometimes a quick reboot fixes everything.

  1. Click the time in the bottom-right corner.

  2. Click the Power icon (⏻), then choose Shut down.

  3. Wait 10 seconds.

  4. Press the Power button to turn it back on.

  5. Try connecting to Wi-Fi again.

Step 3: Forget and Reconnect to the Network

  1. Click the time in the bottom-right corner.

  2. Click the Wi-Fi name that you’re trying to connect to.

  3. Click the small gear icon ⚙️ next to the network name.

  4. Click “Forget”.

  5. Go back to the Wi-Fi list and click the network name again.

  6. Re-enter the Wi-Fi password, if needed.

Double-check the password — even one wrong letter can stop it from working!

Step 4: Try Another Network (If Available)

  • If you’re at school, try connecting to a guest network or mobile hotspot (if allowed).

  • If you’re at home, try rebooting your router:

    1. Unplug the router for 30 seconds

    2. Plug it back in and wait for all lights to turn on

    3. Try reconnecting your Chromebook

Step 5: Check for Airplane Mode

  1. Click the time in the bottom-right corner.

  2. Look for Airplane mode ✈️

  3. Make sure it’s turned OFF — if it's on, Wi-Fi won't work

Step 6: Update ChromeOS (if Wi-Fi works briefly)

If you're connected but having issues staying connected:

  1. Click the Settings gear ⚙️

  2. Scroll down and click "About ChromeOS"

  3. Click "Check for updates"

  4. If an update is available, install it and restart

Outdated software can sometimes cause Wi-Fi problems.

Step 7: Try Guest Mode

This checks if the issue is just on your account.

  1. Sign out of your Chromebook

  2. On the login screen, click “Browse as Guest”

  3. Try connecting to Wi-Fi in Guest Mode

If it works here, the problem may be with your student account. Let your teacher or tech team know.

Still Not Working?

Here are a few more things to try or check:

  • Make sure your Chromebook isn’t in a dead zone (try moving closer to the Wi-Fi router)

  • Check if other devices can connect to the same network (tablet or phone)

Need Help?

If you run into any problems, Student Technology Support (STS) is here for you:

Email: it@campus.edu

Phone: (877) 257-2834

Support Portal: campuswire.com > Tech Help

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