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How to Fix Camera or Microphone Issues on Your Campus Chromebook

Updated

Chromebook camera not working during class?

If your teacher or classmates can’t see or hear you during a video call, your Chromebook may be blocking the camera or microphone by mistake. Here's how to fix that in just a few simple steps.

Step-by-Step: Make Sure Your Camera or Microphone Is Allowed

Step 1: Open Chrome

Click the Chrome icon.

Then click Chrome from the taskbar to open it.

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Open Chrome from taskbar

Step 2: Open Settings

  1. In the top-right corner of Chrome, click the three dots (⋮).
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Chrome menu (three dots)
  1. From the menu that pops up, click Settings.
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Chrome menu highlighting Settings

Step 3: Go to Privacy Settings

  1. Scroll down and click Privacy and security.
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Privacy and security in Chrome settings
  1. Then click Site settings.
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Site settings section

Step 4: Choose Camera or Microphone

  1. Scroll until you see Camera or Microphone (choose the one you’re having trouble with).
  1. Click on it.
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Camera or Microphone settings page

Step 5: Make Sure Access Is Allowed

Make sure it says: "Sites can ask to use your camera" (or microphone) is turned ON.

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Sites can ask to use camera – setting turned ON

Step 6: Check the Blocked Sites List

  • Scroll down to "Not allowed to use your camera (or microphone)".
  • If you see the website you’re trying to use (like Campuswire or Zoom), do this:
  1. Click the name of the site.
  2. Find the camera or microphone setting.
  3. Change it to "Allow".

Tip:

After making these changes, close and reopen your video app (like Campuswire or Zoom) to see if it works now!

Still Not Working?

Try these quick fixes:

  • Restart your Chromebook (turn it off and back on)
  • Open the Camera app to test if your camera works
  • Try another website (Zoom or Google Meet)

Need Help?

If you run into any problems, Student Technology Support (STS) is here for you:

Email: it@campus.edu

Phone: (877) 257-2834

Support Portal: campuswire.com > Tech Help

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