Chromebook camera not working during class?

If your teacher or classmates can’t see or hear you during a video call, your Chromebook may be blocking the camera or microphone by mistake. Here's how to fix that in just a few simple steps.

Step-by-Step: Make Sure Your Camera or Microphone Is Allowed

Step 1: Open Chrome

Click the Chrome icon.

Then click Chrome from the taskbar to open it.

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Step 2: Open Settings

1. In the top-right corner of Chrome, click the three dots (⋮).

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2. From the menu that pops up, click Settings.

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Step 3: Go to Privacy Settings

1. Scroll down and click Privacy and security.

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2. Then click Site settings.

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Step 4: Choose Camera or Microphone

1. Scroll until you see Camera or Microphone (choose the one you’re having trouble with).

2. Click on it.

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Step 5: Make Sure Access Is Allowed

Make sure it says: "Sites can ask to use your camera" (or microphone) is turned ON.

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Step 6: Check the Blocked Sites List

• Scroll down to "Not allowed to use your camera (or microphone)".
• If you see the website you’re trying to use (like Campuswire or Zoom), do this:

1. Click the name of the site.
2. Find the camera or microphone setting.
3. Change it to "Allow".

Tip:

After making these changes, close and reopen your video app (like Campuswire or Zoom) to see if it works now!

Still Not Working?

Try these quick fixes:

• Restart your Chromebook (turn it off and back on)
• Open the Camera app to test if your camera works
• Try another website (Zoom or Google Meet)

Need Help?

If you run into any problems, Student Technology Support (STS) is here for you:

Email: it@campus.edu

Phone: (877) 257-2834

Support Portal: campuswire.com > Tech Help