How to Clear Cache & Cookies in Google Chrome for your Campus Chromebook

When websites start acting weird (like not loading properly, showing old info, or giving login problems), clearing your cache and cookies can help fix it.

⚠️ Don’t worry! This process is safe and will NOT delete your schoolwork, documents, or saved files.

Why Clear Cache and Cookies?

You should clear cache and cookies if:

• A website won't load correctly
• You can't log into a website even with the right password
• You're stuck on a loading screen
• You see old versions of a page
• Your Chromebook is acting slow when using the internet

Before You Begin

• Make sure you're using Google Chrome (the built-in browser on your Chromebook)
• Save any work or tabs you’re using — some websites may log you out afterward

Step 1: Open Google Chrome

Click on the Chrome icon on the taskbar at the bottom of the desktop to open the browser.

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Step 2: Open the Settings Menu

1. In the top-right corner of Chrome, click the 3 dots icon (vertical dots: ⋮).
2. In the drop-down menu, scroll down and click Settings.

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Step 3: Go to "Privacy and Security"

1. On the left-hand side of the Settings page, click Privacy and security.
2. In the main section, click Delete browsing data.

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Step 4: Choose What to Clear

A pop-up will appear titled Delete browsing data.
You’ll see two tabs: Basic and Advanced.
Stay on Basic for now.

Make sure these boxes are checked:

• Browsing history (optional)
• Cookies and other site data (IMPORTANT)
• Cached images and files (IMPORTANT)

Step 5: Choose the Time Range

At the top, you’ll see "Time range."

Click the drop-down menu and choose:

• All time — this is best for a fresh start.

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Step 6: Clear the Data

Click the blue "Delete data" button in the bottom-right corner of the box.

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Wait a few seconds... and you're done!

Bonus Step (Recommended): Restart Chrome

After clearing cache and cookies:

1. Close all Chrome tabs/windows
2. Reopen Chrome
3. Go back to the website you had trouble with

Need Help?

If you run into any problems, Student Technology Support (STS) is here for you:

Email: it@campus.edu

Phone: (877) 257-2834

Support Portal: campuswire.com > Tech Help