Wi-Fi Works, But the Internet Is Very Slow

What This Means:

You can browse the internet, but it's extremely slow. Videos buffer, and pages load slowly.

Try This:

Step 1: Move the hotspot

• Put the hotspot in a more open area:

  • Near a window.

  • Away from other electronics or metal objects.

• Avoid walls and corners.

Step 2: Reduce the number of connected devices

• Go to the hotspot screen → it may say how many devices are connected.

• Ask others to disconnect if not in use.

• One device is best for a stable speed.

Step 3: Restart to clear memory

• Hold the power button until the screen goes black.

• Wait a few seconds.

• Power it back on.

Step 4: Check data usage

• You might have hit a data cap. Speeds slow down automatically when that happens.

• If your plan is out of data, you may still connect to Wi-Fi, but the internet won’t load.

Need Help?

If you run into any problems, Student Technology Support (STS) is here for you:

Email: it@campus.edu

Phone: (877) 257-2834

Support Portal: campuswire.com > Tech Help