Franklin T10 Can’t Connect to the Internet (But Hotspot Is On)

What This Means:

Your hotspot is working, but your Campus Chromebook can’t access the internet.

Try This:

Step 1: Check the signal bars

• Look at the small screen on the front of your hotspot.

• You’ll see signal bars — like a cell phone.

  • 3–4 bars = good signal.

  • 0–1 bar = weak or no signal.

• If the signal is low:

  • Move closer to a window.

  • Avoid basements, garages, or metal buildings.

  • Try going outside for a minute.

Step 2: Restart the hotspot

• Press and hold the Power button until the screen turns off.

• Wait 10 seconds.

• Press and hold the power button again to turn it back on.

Step 3: Check your T-Mobile plan

Sometimes the plan runs out of high-speed data.

If your plan is out of data, you may still connect to Wi-Fi, but the internet won’t load.

Need Help?

If you run into any problems, Student Technology Support (STS) is here for you:

Email: it@campus.edu

Phone: (877) 257-2834

Support Portal: campuswire.com > Tech Help