Franklin T10 Hotspot Won’t Turn On at All

What This Means:

You press the power button, but the screen stays off.

Try This:

Step 1: Charge the device

• Plug the hotspot into a wall using the charging cable and adapter that came with it.

• Let it charge for at least 30 minutes.

• Watch for a charging icon or battery symbol on the screen.

Step 2: Try another charger

• If nothing shows up, try using:

  • A different USB-C cable.

  • A different power adapter (like a phone charger).

Step 3: Look for damage

• Does the charging port feel loose or bent?

• Is the device hot or swollen?

  • If yes, stop charging it immediately and contact your Campus's Student Technology Support (STS)

Need Help?

If you run into any problems, Student Technology Support (STS) is here for you:

Email: it@campus.edu

Phone: (877) 257-2834

Support Portal: campuswire.com > Tech Help