Your Device Can’t See the Wi-Fi Network

What’s Happening:

Your phone, tablet, or laptop doesn’t show the hotspot’s name in the list of Wi-Fi networks.

Why This Happens:

• Wi-Fi might be turned off on the hotspot.
• The screen might be asleep.
• The hotspot might need a reset.

Step-by-Step Fix:

Step 1: Wake Up the Hotspot

• Press the power button once to wake the screen.
• Wait 5–10 seconds for the screen to fully light up.

Step 2: Check if Wi-Fi is Turned On

1. Use the navigation buttons on the side (arrows or circle).
2. Find the screen that says Wi-Fi ON or OFF.
3. If it says Wi-Fi OFF:
   • Press the center/select button or follow on-screen instructions to turn it ON.

Step 3: Restart the Hotspot

1. Press and hold the power button for 15 seconds.
2. Wait another 10 seconds.
3. Press the power button again to turn it on.

Step 4: Factory Reset

1. Locate the small reset hole (usually on the side or bottom).
2. Insert a paperclip or pin and press inside the hole.
3. Hold for 15–20 seconds until the device restarts.

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Need Help?

If you run into any problems, Student Technology Support (STS) is here for you:

Email: it@campus.edu

Phone: (877) 257-2834

Support Portal: campuswire.com > Tech Help