Inseego is On, Wi-Fi is Connected, But No Internet

What’s Happening:

Your phone or computer connects to the hotspot, but websites won’t load, videos won’t play, or apps say “no internet.”

Why This Happens:

• The hotspot may not have a signal from the carrier

• You may have run out of data.

• The hotspot might be temporarily frozen.

Step-by-Step Fix:

Step 1: Check the Signal Bars

1. Press the power button once to wake the screen.

2. Look at the top of the screen for signal bars (like a cell phone).

   • 📶 4 or 5 bars = great signal.

   • 📶 2 or 3 bars = okay.

   • 📶 0 or 1 bar = poor signal → internet won’t work properly.

If the signal is low (0–1 bars):

• Move the device closer to a window.

• Avoid putting it in:

  • Closets

  • Drawers

  • Near thick walls or metal

• Try a higher location, like a shelf or the second floor.

Step 2: Restart the Hotspot

1. Press and hold the power button until it shuts off (about 5 seconds).

2. Wait 10 seconds.

3. Press and hold the power button again to turn it back on.

4. Let it fully reboot (this takes about 30 seconds).

Step 3: Restart Your Phone or Computer

1. Power off your phone or computer.

2. Wait 10 seconds.

3. Turn it back on and reconnect to the hotspot Wi-Fi.

Step 4: Check if You Ran Out of Data