What’s Happening:
You press the power button and nothing shows on the screen — it looks completely dead.
Why This Happens:
- The battery might be empty.
- The charger or cable might not be working.
- The device may need to be reset.
Step-by-Step Fix:
Step 1: Charge It (Even if It Looks Dead)
- Plug in the hotspot using the original cable and wall adapter.
- Make sure it’s plugged into a working wall outlet (not a power strip, if possible).
- Leave it alone to charge for at least 30–60 minutes.
TIP: After 5–10 minutes, tap the power button. You should see:
- A battery icon
- A light or the screen turning on
Step 2: Try Another Charger
Use a USB-C charger from a phone or tablet (same type).
-
Try plugging into:
A different wall outlet
A computer USB port (slower charging, but may work)
Step 3: Do a Force Restart
Press and hold the power button for 15 seconds.
Wait another 10 seconds.
-
Press the power button again to turn it on.
OR
You can also try a hard reset using the button on the back of the hotspot if holding the power button doesn't work.
Locate the small reset hole (usually on the side or bottom).
Insert a paperclip or pin and press inside the hole.
Hold for 15–20 seconds until the device restarts.
show screenshots
Need Help?
If you run into any problems, Student Technology Support (STS) is here for you:
Email: it@campus.edu
Phone: (877) 257-2834
Support Portal: campuswire.com > Tech Help