Troubleshooting Enrollment Assessment Issues (Campuswire Portal)

For Students: Assessment Not Loading / Blank White Page

Common Symptoms

- The assessment page does not load 

- The page displays only a blank white screen 

- The student is stuck on a loading spinner 

- Refreshing the browser does not help
 

These issues usually occur for one of two reasons:

1. General loading or browser issues 
2.  (Most common) The assessment was accidentally removed from its Assessment Group by an admin — making it invisible to students and causing a blank page
   
   Follow the steps below based on what you are experiencing.
    

Student Troubleshooting Steps

Step 1 — Refresh and try a different browser

If the page crashes or fails to load:

- Refresh the page 
- Try Chrome, Firefox, or Safari 
- Ensure your browser is up to date 
- Disable ad-blockers or extensions temporarily 
- Try using incognito/private browsing mode

If the issue continues, move to Step 2.
 

Step 2 — Log out and log back in

Sometimes the Campuswire session becomes stuck.

1. Log out of the Campuswire Portal 
   2. Close your browser completely 
   3. Reopen it and log back in 
   4. Try accessing the assessment again

If the page still appears blank, continue to Step 3.

Step 3 — Confirm you are using the correct email

You must sign in using the email that your Admissions application was created with.
 

Using a personal email or a different Google account can cause loading errors or missing items.
 

If you are unsure which email to use, contact Admissions Support.
 

If You Still See a Blank White Page

If none of the above steps work, the most likely cause is:

The assessment has been accidentally removed from its Assessment Group on the admin side.

When this happens:

- Students cannot load the assessment 

- The page appears blank 

- No error message is shown

Please contact Admissions or IT Support and provide:

- Your full name Email used for login 

- A screenshot of the blank screen 

- The exact assessment you are trying to access
 

Need Help?

If you run into any problems, Student Technology Support (STS) is here for you:

• Email: it@campus.edu
• Phone: (877) 257-2834
• Support Portal: campuswire.com Tech Help